For most users, Joy Notes will just prompt you to give access to your microphone, and when you press ‘Allow’ it simply works. However, there may be settings in your browser that blocks softwares to access your microphone, that you will need to unblock for Joy to record. We can't change those settings for you, but this guide is here to help you troubleshoot.

Note: this guide is for Safari

The browser that Joy Notes is running on is the browser that you need to change the settings for. We recommend you run Joy Notes on Chrome for the best experience.

Iphone:

You should automatically be prompted to allow the microphone on an Iphone:



If you accidentally clicked 'Don't allow' or didn't see a pop-up, and instead get this error screen why you try to record:



That means that you need to allow Joy Notes to use the microphone. Go into the phone's Settings and keep scrolling down until you get to Safari (or search if you can't find it). Click on Safari. And then click on 'Microphone':



Here make sure that either 'Ask' or 'Allow' is ticked (NOT 'Deny'):






If you've got the correct setting but it's still not working, here are a couple of more tips:
Check that you don't have headphones or another mic connected. That's happened a bunch of times when somebody has headphones connected but not wearing them so the sound is not picked up.
Try the old trick of logging out and in again, or switch the browser down and open again. Computers are computers, sometimes they randomly don't want to work and then next time they do!

Updated on: 27/09/2024